We take care of every device we repair. Repairs and data always carry some risk, so please read what we ask you to do before you hand your device over.
1Back up your data
Please back up your photos, contacts, messages and files before a repair. We aim to protect your data, but a repair, a software update or a failing device can lead to data loss. We are not responsible for loss of data or software, so a backup is your best protection.
2Passcodes and account locks
- Turn off Find My iPhone, Find My Device or any similar lock before you bring the device in. We cannot complete some repairs while a lock is on.
- We may ask for your passcode to test the device after the repair. You can change it back afterwards. We do not look at your personal content.
- We repair only devices that belong to you or that you are allowed to have repaired. We may ask for proof of ownership and may refuse to work on a device we think is lost or stolen.
3Condition of your device
- Before we start we note any existing damage, such as scratches, cracks or dents.
- Devices that have had liquid damage, drops or earlier repairs may have other faults that only show once the device is opened or powered on.
- Opening a device can sometimes reveal further damage. If so, we tell you before we go on.
4Parts we use
We fit replacement parts that we test before use. Depending on the device and what is available, parts may be original manufacturer parts or quality aftermarket parts. Ask us which will be fitted. Some features, such as true tone, face recognition or battery health reporting, may behave differently with replacement parts on some devices.
5Your information on the device
We handle devices with care and only access what is needed to test the repair. We do not copy, keep or share the content of your device.
6Repairs we cannot complete
Sometimes a device cannot be repaired, or a part is not available. If so, we tell you, and you pay nothing for a repair we did not complete. If you ask us to stop after we have started, you pay only for parts already ordered or fitted for your device, which we explain first.
7Brands
AX Phone Repair is an independent repair shop. We are not affiliated with or authorized by Apple, Samsung, Google, Motorola, Microsoft, Sony, Nintendo or any other device maker. A repair by an independent shop may affect a manufacturer warranty. Please check your warranty before you book.