We collect only what we need to book and carry out your repair. We do not sell your personal information.
Only what we need
We collect the details needed to book and carry out your repair.
We never sell your data
Your information is not sold or shared for advertising.
You are in control
Ask us to see, correct or delete your information at any time.
1Who we are
AX Phone Repair runs this website at axphonerepair.com. For privacy questions, contact us at ronakkbalar@axphonerepair.com or (469) 381-9515.
2Information we collect
- Booking details: your name, email address, phone number (optional), address (optional), the shop you choose, the device and service, your preferred date and time, and the description of the problem.
- Messages: anything you send us by email or phone.
- Technical information: basic data your browser sends when you visit, such as IP address, browser type, device type and pages viewed. We use your IP address to keep the booking form safe from abuse.
- On your device: the site may store small items in your browser, for example to remember a booking in progress. You can clear these in your browser settings.
3How we use it
- To take, confirm, change and cancel your booking, and to contact you about your repair.
- To carry out the repair, and to handle warranty claims.
- To send you your booking code and updates by email.
- To protect the site and our customers from spam, fraud and misuse.
- To keep records we need for our business, tax and legal duties.
We do not use your details for advertising emails unless you ask us to.
4Who we share it with
We do not sell your personal information and we do not share it for third party advertising. We share it only with:
- Service providers who help us run the site, such as website hosting and email delivery, who may only use it for that purpose.
- Authorities, when the law requires it, or to protect our rights, customers or property.
5Third party services on this site
To show maps and fonts, your browser may connect to other companies when you visit. These include OpenStreetMap (map tiles), Cloudflare (map software) and Google Fonts. These companies can see your IP address and basic browser details, under their own privacy policies. If we add Google Maps, Google will also process data under its policy. Links to Google Maps open in a new page on Google.
6How long we keep it
We keep booking and repair records for as long as we need them to serve you, handle warranty claims and meet our legal and business duties, then delete or anonymize them.
7Keeping it safe
We use reasonable measures to protect your information, including secure connections. No system is completely secure, so we cannot promise absolute security.
8Your choices and rights
You can ask us to tell you what personal information we hold about you, to correct it, or to delete it, unless we must keep it by law. Depending on where you live, you may have extra rights under state privacy laws, such as the Texas Data Privacy and Security Act or the California Consumer Privacy Act, including the right to know, delete, correct and opt out of the sale or sharing of personal information. We do not sell or share personal information for advertising. To make a request, email ronakkbalar@axphonerepair.com. We may need to confirm who you are first, and we will not treat you unfairly for using your rights.
9Children
This site is not meant for children under 13, and we do not knowingly collect their information. If a parent or guardian believes we have it, please contact us and we will delete it.
10Cookies
We use only the browser storage needed to make the site work. If we later add analytics or advertising tools, we will update this policy.
11Changes to this policy
We may update this policy. The date at the top of this page shows the latest version.