Privacy Policy

Welcome to AX Phone Repair. We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our repair services.

By using our website or booking a repair service, you agree to the practices described in this Privacy Policy.

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Information We Collect

When you visit our website or schedule a repair service, we may collect the following information:

• Full Name

• Email Address

• Phone Number

• Device Information (Brand, Model, IMEI or Serial Number when necessary)

• Description of the repair issue

• Appointment details

• Billing information

• Payment information (if applicable)

• IP Address

• Browser and device information

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How We Use Your Information

We use the information we collect to:

• Schedule and manage repair appointments.

• Provide repair services.

• Contact you regarding your repair or booking.

• Process payments and eligible refunds.

• Improve our website and customer experience.

• Respond to customer support requests.

• Prevent fraud and unauthorized activity.

• Comply with applicable laws and regulations.

We never sell, rent, or trade your personal information to third parties for marketing purposes.

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Device Privacy

Your privacy is extremely important to us.

Our technicians only access the information necessary to diagnose and repair your device. We do not intentionally access, copy, or share your personal photos, videos, contacts, messages, passwords, or personal documents.

Customers are strongly encouraged to back up all important data before leaving a device for repair.

AX Phone Repair is not responsible for any data loss that may occur during hardware or software repair.

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Online Booking

Our website allows customers to book repair appointments online.

The information you provide during booking is used only for:

• Confirming your appointment.

• Contacting you regarding your repair.

• Providing repair updates.

• Improving customer service.

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Cookies

Our website may use cookies to improve website performance, remember your preferences, and analyze website traffic.

You may disable cookies through your browser settings at any time.

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Third-Party Services

We may use trusted third-party service providers for:

• Website hosting

• Payment processing

• Appointment scheduling

• Email communication

• Website analytics

These providers only receive the information necessary to perform their services and are expected to protect your data.

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Warranty & Customer Satisfaction

At AX Phone Repair, we stand behind the quality of our repair services.

Eligible repairs include a limited warranty.

If the same repair-related issue occurs during the warranty period, our technicians will inspect the device and repair the covered issue at no additional cost.

If we are unable to successfully resolve the original repair issue after reasonable repair attempts, you may qualify for a full or partial refund according to our Refund Policy.

Customer satisfaction is our highest priority.

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Data Security

We use industry-standard administrative, technical, and physical safeguards to protect your personal information against unauthorized access, misuse, loss, or disclosure.

Although we work hard to protect your information, no method of internet transmission or electronic storage is completely secure.

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Your Privacy Rights

You may request to:

• Access your personal information.

• Correct inaccurate information.

• Request deletion of your personal information where permitted by law.

• Ask questions regarding how your information is used.

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Children's Privacy

Our services are not intended for children under the age of 13.

We do not knowingly collect personal information from children.

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Changes to This Privacy Policy

AX Phone Repair reserves the right to update or modify this Privacy Policy at any time.

Any changes will become effective immediately after being posted on this page.

We encourage customers to review this page periodically.

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Contact Us

If you have any questions regarding this Privacy Policy or our services, please contact us.

AX Phone Repair

Owner: Ronak

Address:
2010 Buckner Boulevard
Dallas, TX 75217
United States

Phone: (469) 381-9515

Email: ronakkbalar@axphonerepair.com

Thank you for choosing AX Phone Repair. We appreciate your trust and are committed to protecting your privacy while providing reliable, professional, and high-quality repair services.